Returns, Replacements & Exchanges
Return Policy
All products come with a 12-month manufacture warranty. Customers can find more details on our warranty here.
Any customers that are unhappy with their order can return the product in its original packaging within 14 days of delivery for a refund minus the cost of delivery and collection. The products must be in an unused-brand new condition, as they were delivered. We reserve the right to refuse a return if the items is not in the same condition that it was when it was delivered.
All returns are subject to a cancellation fee of £50 and collection fee of £50. The original delivery fee is non-refundable.
Please note bespoke and custom orders are not eligible for return/refunds unless due to manufacturing fault or defect..
If you have ordered a bespoke item, we will give a full refund as long as you cancel within 24h hours from placing the order. As it is a personalised item, we cannot refund once we have started the work or if the item has already been delivered. Bespoke items can only be returned if they are damaged. We do not accept returns for bespoke items for any other reason.
We reserve the right to refuse a return if an item has been damaged by the customer on or after delivery.
Any products delivered damaged must to be reported to the delivery team and written on the delivery receipt while the delivery team is still present.
All pictures on our website are for illustration purpose only. Actual product may vary according to light and/or shade variation.
For assistance with delivered items, please contact our customer support team by sending an email to support@rjffurnishings.co.uk with a copy of your receipt, pictures of any issues with a product and a brief description of what needs to be resolved.
Exchanges
Customers who are unhappy with items can exchange them within 14 days of delivery (subject to available stock).
All exchanges are subject to a £50 exchange fee and £50 delivery fee.
In order to make an exchange, original items must be unused and wrapped in the original packaging.
Customers will have to pay the price difference for the exchange of items which are a higher price.
Exchanges will be refused on collection if returned items have been used or damaged by customers
Please note bespoke and custom orders are not eligible for exchanges unless due to manufacturing fault or defect.
Replacements
Any products with manufacturing faults which result in the product not being fit for purpose, as described, or of reasonable quality, will be repaired or replaced as subject to the terms of our warranty.
Whether the item(s) will be repaired or replaced will be determined by our suppliers in compliance with consumer legislation.
Items can only be replaced by an identical item unless the specific item is out of stock.
HOW TO CONTACT US
Phone: 0121 414 0058 (Monday to Friday 10 am-5 pm and Saturday and Sundays 10 am-6 pm)
Email: support@rjffurnishings.co.uk
