Returns & Replacements

Return Policy:  

All products come with a 12-month manufacture warranty.  Customers can find more details on our warranty here. 

Any customers that are unhappy with their order can return the product in its original packaging within 14 days of delivery for a refund minus the cost of delivery and collection. 

All exchanges and returns are subject to a collection/exchange fee and the original delivery fee is non-refundable.

We reserve the right to refuse the return if the item has been damaged by the customer on or after delivery.  

Any products damaged on delivery need to be reported to the delivery team and written on the delivery receipt before the delivery team leaves the delivery address.  

For assistance with a completed order please contact our support team by sending an email to support@rjffurnishings.co.uk with a copy of your receipt, pictures of any issues with a product and a brief description of what needs to be resolved.   

 

Exchanges: 

Customers who are unhappy with items can exchange them for other items within 14 days of delivery. 

All exchanges are subject to a £50 exchange fee and £50 delivery fee.  

In order to make an exchange, original items must be unused and wrapped in original packaging. 

Customers will have to pay the price difference for the exchange of items which are a higher price.  

Exchanges will be refused on collection if returned items have been used or damaged by customers 

 

Replacements: 

Any products which are not of reasonable quality due to manufacturing errors will be repaired or replaced as subject to the terms of our warranty  

Whether the item(s) will be repaired or replaced will be determined by management and our suppliers. 

Replacements must be for the same item unless the specific item is out of stock. 

 

HOW TO CONTACT US:

• Our office number is 0121 414 0058 (10am-5pm Mon-Sun) 
• You can also message us on Facebook.
• Alternatively, you can contact us via email: support@rjffurnishings.co.uk