Thank you for your purchase. Your order is now being processed. 

Please read the following Terms & Conditions carefully for information relating to your order.  

 

Delivery Date

We aim to deliver items within 1-4 weeks from the date an order is placed. The delivery time for bespoke items is 8-12 weeks.

The delivery date given upon purchase is the estimated delivery date. The delivery time is estimated based on availability. All customers will receive delivery confirmation via telephone or email a minimum of 24 hours prior to the estimated delivery date.

All deliveries take place Monday-Friday. Customers will be allocated a four-hour time period and the delivery team will call 30 minutes before arrival.

If customers have any specific delivery requests; these can be requested by emailing deliveries@rjffurnishings.co.uk

All deliveries that are more than 150 miles from B29 6BJ will be delivered by our partner courier service, SGK Delivery.   

 

Delivery Procedure:

Customers must inspect products on delivery and indicate whether they are satisfied with the item on the delivery receipt while the delivery team is still present. 

If any products need to be taken up any stairs, additional fees may apply. Please advise upon placing order.

Customers are responsible for ensuring that items will fit through all doorways, entry ways, and corridors on the premises. All product sizes can be found on our website.  Any items which do not fit will have to be returned at the cost of the customer. 

Customers must also ensure that all furniture and other household items are out of the way for the delivery team;  as our experienced delivery team is not responsible for damage to the property. 

Any concerns regarding the delivery or the product received  must be written on our copy of the delivery receipt by the customer, while the delivery team is still present

Delivery and assembly fees are non-refundable.

 

Amending & Cancelling Orders

  • If you need to amend or cancel your order, please contact 0121 414 0058 or message us using the following link.
  • Any amendments or cancellations of orders must be completed at least 2 days before the expected delivery date. Any cancellations made after this period may be subject to a £50 cancellation fee.  

 

Covid-19 & Customer Safety

  • We are doing our best to ensure the safety of our customers and delivery team. If you or a member of your household are self-isolating, please inform us via phone call, so that we can reschedule delivery.
  • All members of our delivery team will be wearing facemasks and gloves during delivery to ensure the safety of our customers.

 

Return Policy

  • All products come with a 12-month manufacture warranty. For all warranty and product care information please click here.
  • Any customers that are unhappy with their order can return the product in its original packaging within 14 days of delivery for a refund minus the cost of delivery and collection. We reserve the right to refuse the return if the item has been damaged by the customer on or after delivery.
  • Any products damaged on delivery need to be reported to the delivery team and written on the delivery receipt before the delivery team leaves the delivery address.
  • For assistance with a completed order please contact our support team by sending an email to support@rjffurnishings.co.uk with a copy of your receipt, pictures of any issues with a product and a brief description of what needs to be resolved.

 

Feel free to contact us with any queries you have.

 

HOW TO CONTACT US:

  • Our office number is 0121 414 0058 (10am-5pm Mon-Sun) 
  • You can also message us on Facebook.
  • Alternatively, you can contact us via email: sales@rjffurnishings.co.uk