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0121 414 0058

Mon-Sun 10am-5pm

Thank you for your purchase!

 

Thank you for your purchase. Your order is now being processed. 

Please read the following Terms & Conditions carefully for information relating to your order.  

 

Delivery Date 

We deliver items within 3 - 4 weeks. 

If you have received a delivery date, this is the latest expected date of delivery. 

While we aim to deliver items to our customers by the specified date, there may be a slight delay with our suppliers due to Covid-19.  We will do our best to notify customers whose orders may be delayed.    

Customers will be contacted the morning of the scheduled delivery date and be given a 2-hour delivery time slot. 

 

Amending & Cancelling Orders 

If you need to amend or cancel your order, please contact 0121 414 0058 or message us using the following link. 

Any amendments or cancellations of orders must be completed at least 2 days before the expected delivery date. Any cancellations made after this period may be subject to a £50 cancellation fee. 

All deliveries are subject to a non-refundable delivery fee. 

 

Delivery Procedure 

If you require any assistance with assembling or moving the items, or you will need to inform us at least 2 days prior to your delivery date.  

If you do not live on the ground floor you will need to inform us as there may be additional charges for deliveries that must be made up flights of stairs. 

Customers are responsible for ensuring that items will fit through all doorways, entry ways, and corridors on the premises. All product sizes can be found on our website.  Any items which do not fit will have to be returned at the cost of the customer.  

Customers must also ensure that all furniture and other household items are out of the way for the delivery team as our experienced delivery team is not responsible for damage to the property.  

Customers must inspect products on delivery and indicate whether they are satisfied with the item on the delivery receipt while the delivery team is still present.  

Any complaints or concerns regarding the delivery or product need to be written on our copy of the delivery receipt by the customer while the delivery team is still present. 

 

Assembling Products 

Assembly is not included with delivery. However, as some products require assembly, our delivery team can provide assembly for a small fee.   

Assembly services must be requested before delivery by contacting us here. To find out more information on assembly click here. 

 

Covid-19 & Customer Safety 

We are doing our best to ensure the safety of our customers and delivery team. If you or a member of your household are self-isolating please inform us via phone call, so that we can reschedule delivery.   

All members of our delivery team will be wearing facemasks and gloves during delivery to ensure the safety of our customers. 

 

Return Policy 

All products come with a 12-month manufacture warranty.  Customers can find more details on our warranty here.

Any customers that are unhappy with their order can return the product in its original packaging within 14 days of delivery for a refund minus the cost of delivery and collection. We reserve the right to refuse the return if the item has been damaged by the customer on or after delivery. 

Any products damaged on delivery need to be reported to the delivery team and written on the delivery receipt before the delivery team leaves the delivery address. 

For assistance with a completed order please contact our support team by sending an email to support@rjffurnishings.co.uk with a copy of your receipt, pictures of any issues with a product and a brief description of what needs to be resolved.  

 

Please note, this is only a confirmation of your order. Your contract to purchase will be complete once the items have been delivered to you.

 

Feel free to contact us with any queries you have regarding your delivery.

 

HOW TO CONTACT US:

  • Our office number is 0121 414 0058 (10am-5pm Mon-Sun) 
  • You can also message us on Facebook.
  • Alternatively, you can contact us via email: sales@rjffurnishings.co.uk

 

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