Delivery & Returns
Once you made your purchase online, we will process your order and a delivery date will be allocated. Delivery will take place within 14 days since the order has been placed. We will send you a confirmation email and you will receive a call or a text 24h prior to your order arrival to re-confirm delivery. On very rare occasions when items are out of stock, delivery may take longer. Delivery charges vary depending on postal code.
- It is customer responsibility to ensure that goods that have been ordered can be delivered, and will fit in to any entranceways/hallways/corridors etc and are wide enough for the goods to pass through and will also fit in the required location within the delivery premises.
- All deliveries must be unpacked by the customer so that you can check over the condition of the goods before signing the delivery note. If any fault or damage is detected, this must be written on the delivery note and we will adhere to resolve this for you as soon as possible.
- Our drivers are very careful, however we cannot accept responsibility for any damage to your property whilst delivering your goods. If any damage occurs, this must be notified while drivers are still at the property.
- Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to the supplier.
Delivery is Monday to Friday 9am-6pm, Saturday 10am-4pm, depending on the location in the UK. Our team will contact you to arrange you delivery preference time slot.
Products can be returned within a period of 14 days of delivery. Once the goods have been collected, the refund will be made in maximum 14 days. To return goods there is a cancellation charge of £50.00 and a collection charge of £50.00 unless agreed contrarily. Items must be in their original packaging and condition. If goods are damaged a separate fee will be charged to cover the price difference between a new product and a product that has already been used. If the product cannot be used for sale again, we reserve our right to refuse the refund. If goods are not in the original packaging we will not accept the refund.
If you wish to cancel your order but it has already been processed or a delivery has been booked you will be charged a cancellation fee of up to £50.
If you wish to exchange your order a £50 charge will be incurred.