Delivery Terms & Conditions
For all delivery inquiries please email firstname.lastname@example.org
Delivery fees are non-refundable.
We aim to deliver items within 1-4 weeks from the date an order is placed. The delivery time for bespoke items is 8-12 weeks.
The delivery date given upon purchase is the estimated date of delivery. The delivery team will contact customers if there are any changes to the estimated date of delivery (e.g., earlier delivery or delayed delivery).
While we aim to deliver items to our customers by the specified date, there may be a slight delay due to Covid-19. However, we will notify customers whose orders have been delayed due to overseen circumstances.
All deliveries take place between 12pm-10pm Monday to Friday. Customers will receive a 2-hour delivery time slot by noon on the scheduled date of delivery.
Saturday and Sunday delivery can be requested by emailing email@example.com.
Delivery Prices (Based on distance from B29 6BJ)
Up to 130 miles: £50
Up to 150 miles: £80
Small Items: £20-£30
Small Items Sent by Post: £5-£20
All deliveries that are more than 150 miles from B29 6BJ will be delivered by our partner courier service, SGK Delivery.
Fees: £100 (+ £35 assembly fee)
*All SGK deliveries fees must be paid at the time your order is placed
Please note that all delivery charges are non-refundable once the item has been delivered.
Amending & Cancelling Orders Before Delivery
If you need to amend or cancel your order, please contact 0121 414 0058 or message us using the following link.
Any amendments or cancellations of orders must be completed at least 24 hours before the expected delivery date. Any cancellations made after this period may be subject to a £50 cancellation fee.
Delivery and assembly fees are non-refundable.
If you do not live on the ground floor and do not have a lift in your building, there will be a small stair fee for items which have to be carried up flights of stairs.
All product sizes can be found on our website so customers can ensure that items will fit through all doorways, entry ways, and corridors on the premises. Any items which do not fit will have to be returned at the cost of the customer. If you are unsure about whether an item will fit, please contact us and we would be happy to assist you with your inquiry.
In order to ensure a smooth delivery process, please ensure that all furniture and other household items are out of the way during the delivery.
Customers must inspect products on delivery and note whether they are satisfied with the item on the delivery receipt while the delivery team is still present.
If a product has been delivered damaged, customers will need to note this on RJF’s copy of the delivery receipt while the delivery team is still present.
Photos and information regarding the damage will need to be emailed to firstname.lastname@example.org as soon as possible after delivery, so the issue can be addressed by our customer support team.
For any customers requiring additional assistance from the delivery team please contact us with your request at least 24 hours prior to your scheduled delivery.
Our delivery team does not remove furniture packaging. Please keep packaging if you wish to return or exchange your furniture within the 14-day cooling off period.
Customers located within a 150-mile radius from RJF Furnishings will receive sofa assembly services free of charge. Deliveries outside of this range will be subject to a £30-35 assembly fee.
We only provide assembly services for sofas and divan beds. Other furniture such as beds, dining sets, and wardrobes will need to assembled by customers.
For more information regarding assembly please visit our Assembly page.
Covid-19 & Customer Safety
We are doing our best to ensure the safety of our customers and delivery team. If you or a member of your household are unwell or self-isolating. please inform us via phone call, so that we can reschedule your delivery.
In order to ensure the safety of our customers, our delivery team has been trained to adhere to all government social distancing guidelines and will be wearing face masks and gloves while completing their deliveries.
HOW TO CONTACT US:
Phone: 0121 414 0058 (Monday to Friday 10-5pm and Saturday and Sundays 10-6pm)