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Please read the following Terms & Conditions carefully for information relating to your order.

Delivery and assembly fees are non-refundable.

Delivery Date

We aim to deliver within 1 to 4 weeks from the date of purchase depending on the item.

The delivery date given upon purchase is the expected delivery date. All customers will receive delivery confirmation via telephone or email 1-2 days before the expected delivery date

While we aim to deliver items to our customers by the specified date, there may be a slight delay with our suppliers due to Covid-19. However, we will notify customers whose orders have been delayed.

All deliveries take place between 12pm-10pm Monday to Friday. Customers will receive a 2-hour delivery time slot by noon on the scheduled date of delivery.

Saturday/Sunday delivery available upon request.

Delivery Prices

Standard Delivery Charge: £55 - £75 (depending on postcode)
Small Items: £20-£30
Items Sent by Post: £3.10-£20

Please note that all delivery charges are non-refundable once the item has been delivered.

Amending & Cancelling Orders

If you need to amend or cancel your order, please contact 0121 414 0058 or message us using the following link.

Any amendments or cancellations of orders must be completed at least 24 hours before the expected delivery date. Any cancellations made after this period may be subject to a £50 cancellation fee.

Delivery and assembly fees are non-refundable.

Delivery Procedure

If you require any assistance with assembling or moving the items, you will need to inform us at least 2 days prior to your delivery date.

If you do not live on the ground floor you will need to inform us as there may be additional charges for deliveries that must be made up flights of stairs.

Customers are responsible for ensuring that items will fit through all doorways, entry ways, and corridors on the premises. All product sizes can be found on our website. Any items which do not fit will have to be returned at the cost of the customer.

Customers must also ensure that all furniture and other household items are out of the way for the delivery team as our experienced delivery team is not responsible for damage to the property.

Customers must inspect products on delivery and indicate whether they are satisfied with the item on the delivery receipt while the delivery team is still present.

Any complaints or concerns regarding the delivery or product need to be written on our copy of the delivery receipt by the customer while the delivery team is still present.

Assembling Products

The assembly service for sofas is provided by us at no extra cost.

To find out more information on assembly click here.

Covid-19 & Customer Safety

We are doing our best to ensure the safety of our customers and delivery team. If you or a member of your household are self-isolating please inform us via phone call, so that we can reschedule delivery.

All members of our delivery team will be wearing facemasks and gloves during delivery to ensure the safety of our customers.

Feel free to contact us with any queries you have.

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